Sophos community down. 0/22 & 10.

Sophos community down. For the Interface up-down issues, you may check syslog. Pinging 8. Where do I look to pin down the May 11, 2023 · Both WAN Links are with status green and Active-Active type. Live Sophos Community status. I have hundreds of these mails over the past week or so. May 19, 2021 · Hello, I get a lot of messages in Sophos Centrol from our Firewall regarding IPSec Tunnels that are shutdown/restablished a couple of times per day. When i am doing a speedtest (speedtest. Oct 24, 2019 · I have usb-ethernet adapter which is detected in sophos utm9 correctly but there is no connection with it. Aug 11, 2023 · Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos Community | Product Documentation | Sophos Techvids | SMS If a post solves your question please use the ' Verify Answer ' button. We will be updating this KBA on the developments on the same. xxx Gateway Interface: Port2 Dec 17, 2024 · To our Sophos Community members,Can you believe we’re down to the last month of the year? Before fully diving into the holiday spirit, here’s a comprehensive list of everything that happened in the Sophos Community in November. PS: This could be caused by a currently under investigation issue. I get my fix ip by DHCP from the provider based on Periodically I get bursts of kernel messages related to internet connected NIC going down. There aren't widespread reports of connections failing, maybe because it's only for a couple seconds and people are blaming the other end. When I run diagnostics (ping gateway or 8. We have verified our settings under Interfaces & Routing>Interfaces>Interfaces Tab and Sophos UTM Community Moderator Sophos Certified Architect - UTM Sophos Certified Engineer - XG Gold Solution Partner since 2005 MediaSoft, Inc. By viewing this log file with the event timestamp, you should be able to see some clues for the VPN disconnection. All Sophos security solutions remain secure and operational. log around Oct 31, 2024 · Hi Nicholas Pick Thank you for reaching out to the Sophos community team if I summarize the issue here, "XG WAN Interface configured with IP assignment type DHCP" is not getting auto-reconnect after scheduled maintenance at the ISP end and the customer required a reboot of Firewall to make the ISP online! Jun 21, 2022 · One of Our customers using Sophos XG 230 V 19. This morning the admin portal wouldn't respond. We have connection between local hosts and remote servers in the SAP cloud. The Sophos Status Page will reflect the maintenance status once it is started, as in progress, and when it is completed. For auto reboot issues if the device has generated any kernel dump during the auto reboot time then the support team will review and will check it further. I've had the exact same issue a while back when I was using XG under ESXI, so I upgraded, about two months ago, to a Qotom Q355G4 4GB RAM / 128GB SSD running XG on bare-metal. And the firewall logs show success for DNS lookups. Hello Everyone!! I am using a Sophos XG210 firewall and have configured multiple WAN links. The Sophos xgs 136 May 18, 2021 · Summary We are using the Sophos XG 450 Firewall last 2 years ,now we have received Alert Message on E-mail that your Sophos XG 450 firewall WAN port is Down. I disabled Sophos Real Time Internet scanning, and pages load entirely in about 2 seconds. Tests are made through NPERF. Dec 8, 2022 · On top of it showing the WAN as down, its always showing 25% packet loss. Once I reboot the router/ Firewal, it comes back up. As the appliance seems to reboot all the time, of course the port will go down. Problem is that the DPD does not start when one tunnel is up. 0/24 and 192. WHereas if I connect my laptop directly to the ISP router, the is no packet drop. I feel as though this is something that should be easy to change and I'll be kind of surprised if this kind of flaw was over looked. Someone needs to look at this. Upload is correct. Now I am having a strange Issue. Do you have the same issue, please support Mar 4, 2025 · Sophos Firewall Web protection (and other) features went down due to no comm with license server Shadow82 7 months ago Aug 21, 2024 · Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos Community | Product Documentation | Sophos Techvids | SMS If a post solves your question please use the ' Verify Answer ' button. Is there a way to send I'm i the middle of seeting up a UTM. 0/27. When I look at the dgd. Does both setup have the same issue? In Standard/Unified this should be the expected behavior - If the RED loses contact with Sophos Firewall and the tunnel fails, the RED stops routing traffic. I have an XG 210 device. With the endpoint installed, the speed download seems to be block around around 150 to 300 mb/s. All XG firewalls using it are affected. Alert Events, I see Mitigation: Lockdown on application javaw. I've been running 7. 168. 4 days ago · Sophos down? Check the current Sophos status right now, learn about outages, downtime, incidents, and issues. Regards, BeEf Dec 10, 2019 · I'm maintaining a network with an SG135 at the home office and a RED 15 at a remote location. Our team worked diligently to investigate the root cause, implement the necessary corrective actions, and thoroughly test the solution. From what I can tell, internet access goes down when that happens. so/mWTxBr Unsubscribe at https://status. Nov 5, 2020 · You can no longer post new replies to this discussion. Every month or so (last time was last night) the RED will go to State Up, Link Down. Affecting different ISPs. log records, I see that 1 device is pinging the Gateway address and the other device is pinging 8. For accessing the Internet, I am using a 5g Router (Xiaomi AX5400) with 500mbit/s download and 50mbit/s upload. - Scrolling down this page, you will find "Aggressive threat detection" If the system resources are reasonable, but you're still May 31, 2023 · Unable to login to Manage Sophos Central - Get a blank screen with the spinning circle of dots. In another peripheral location there is an SD-RED 20 The main office has a public static IP while the Oct 14, 2022 · We have 3 sites, each with a Sophos firewall and each site has various failover options. Newes Nov 17, 2023 · Hello, Thanks for reaching out to Sophos Community. This shutdown-message also appears on the LCD screen. Facebook-Groups) at the same time with same issues. X and 192. 2 of the sites have an LTE gateway configured as part of their failover solutions. Community Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'This helped me' link. Remote LAN users lose access to the internet and the firewall's internal networks until the tunnel can reconnect. Sometimes these are preceded by "Gateway Down" but only rarely. The Central Dashboard is down and we are actively investigating and working towards fixing the same. Last Friday I was trying to look at some live PPTP logs and somehow the web admin became completely unresponsive, and I could not even log back into it. We only want the "2nd Interface" to be a backup (Backup) interface and only in use if the connection for the main (Active) interface goes down. The actual application is a java app that is called from a web browser. Mar 29, 2018 · Hey all, My WAN interface keeps going down every two or so days. so/aczvys Unsubscribe at https://status. Dies ist aber fast nicht bemerkbar, da nach ca. Nov 1, 2021 · I have several IPSEC tunnels established with partners which means I only control my side of the tunnel. 5. I've seen reports in some Sophos Communitys (e. Sophos service status pageSophosLabs can now confirm that the incident affecting Static analysis - AU, Dynamic analysis (Sandstorm) - AU, SophosLabs Intelix (AWS Marketplace) has now been fully resolved and the case has been closed. Generally power cycling the RED will reconnect it as it did this morning. Multiple browsers, from multiple countrywide Apr 3, 2020 · Dear Sir / Madam, My XG-210 has an down and up time for a period of a day, the first time happen last month, I call ISP that said no problem of physical link. Locally, we have the network 10. What might cause this? UTM is connected to ISP modem that's in router mode for what that's worth. Which ports do you monitor? Aug 21, 2025 · Seems that problem happens also only when the firewall is doing something (no problem over night or Sophos is doing no updates over night?). I suspected the interface link of the switch and the sophos appliance because I have Sep 6, 2017 · I have a problem with my isp and the internet connection does down randomly. 197 as unpingable on the other side of the tunnel BUT the IPsec connection keeps that tunnels "Connected" state green for nearly 2 minutes and 40 seconds before it finally takes it down. It started earlier this week and I can't find a reason why it happens. Does someone Sep 16, 2024 · Hi there, as Sophos Status page is not showing any issues: starting on saturday i've seen multiple customers with multiple Firewalls getting "Firewall has not connected to Sophos Central" -Notifications. sophos. Getestet mit RED 10 und RED 15, die 50er will ich nicht, da hängt zu viel dran. Dashboard show for eth1 "up" but "link" is down in red Oct 26, 2022 · Hi Ruben Carreño Escalona Thank you for reaching out to the Sophos community team. " I have worked with the antenna maker (cradlepoint) to try to diagnose any issues there, but we were unable to find any issues. I SSH'd in and ifconfig shows the interface up with the same IP the provider always assigns. 5 system. Join our Community to ask questions, stay updated on product news, watch webinars, and learn cybersecurity best practices from our Recommended Reads. 0 firewall and configured 03 WAN links (One for backup and Two for Active-Active Load Balancing) but after the configuration one of the Active-active links went frequently and sometimes it always indicated down When the connection is established, I tried to ping the GW and the ping failed. com (logging in/raising cases) Apr 6, 2023 · All Replies Answers Oldest Votes Newest Raphael Alganes over 3 years ago Hello there, Good day and thanks for reaching out to Sophos Community Have you checked the logs if there are any block messages from WAN->Minecraft Server? Also, are you using IP or FQDN to connect from outisde? Cheers, Raphael Alganes Global Community Engineer, Support Hi folks, today it seems the heartbeat Sophos cloud service not working at all. Impacted services include: Applications that use Sophos ID for Single Sign On, including Sophos Central, Partner Portal Dashboards, Sophos Community (logging in), Support. After installing a new licence ha node2 is "shutting down" after it boots up. See if Sophos Community is down, view recent outages, and get real-time alerts when problems start. My ISP is supposed to be mbps 940up/940down, but I Dec 8, 2021 · Is it showing when the XGS is out of contact with Sophos Central or when the gateway goes up/down? I assume it is from the XGS so it isn't logged until after connectivity is restored. In the main office I installed a Sophos xgs116 (SFOS 19. How can that be? Oct 3, 2024 · Dear all, The AD Azure has been added to Sophos firewall but Test connection failed as server down or unreachebale. What we are finding is that we are getting repeated up/down notifications for these tunnels that coincides with the rekey timing on the policies. The problem is, we receive numerous emails saying the gateway is down then a few seconds later it's up again. It's a 3 wk old unit where there was only ISP router before. Cheers - Bob May 5, 2024 · Sophos service status pageImportant information about Sophos Central, please check: https://soph. It's been running for a couple months. Does the connnection need a hub/router/switch between the server and the firewall? Can someone tell me why Jul 28, 2021 · Hello, Our firewall gateway down again and again within 5 to 6 hours, We have checked firewall gateway IP ping it is reachable but showing red status on Network Thank you for the responses, I finally had some time to look at this again. There's been multiple Up- Down- Notifications every few minutes Mar 27, 2024 · Sophos service status pageSophos Notification: Important information about Sophos Central, please check: https://soph. May 9, 2020 · Hi David, I would suggest to check the StrongSwan logs for the event when the VPN tunnel went down. If you have a question you can start a new discussion Hi! Try to login into the Sophos Central Partner Portal but always get this error: Internal Server ErrorThe server serving your request is down. In the WAN link manager one of the ISP gateway which i have setup for fail over, gets down continuously and whenever i update that particular interface manually it gets UP and starts to work normally again. after that we received another message WAN port Up this problem we have facing this problem for last 2 day and 2 to 3 times a day port get up and down frequently we have configure the WAN port only, not failover so please suggest me how Impacted services include: Applications that use Sophos ID for Single Sign On, including Sophos Central, Partner Portal Dashboards, Sophos Community (logging in), Support. 10. Guys Jan 18, 2024 · Hi, I have XG230 it shows that the wan port is down (Status is Red) however the connection is up. I tried a to play with settings on sophos central but none of them seems to make it work normally. Feb 15, 2023 · Dear Mate, I've two links one is a static IP address another is a PPPoE connection, both links are ACTIVE connections, whenever a static IP link is down, the PPPoE connection is not working properly, it's very slow but that pppoe link is 400mbps line , when both lines working fine that time if change the primary as PPPoE inSD-WAN ROUTES its working fine but when the static link down PPPoE is Impacted services include: Applications that use Sophos ID for Single Sign On, including Sophos Central, Partner Portal Dashboards, Sophos Community (logging in), Support. Aug 16, 2020 · On of my WAN link is always going down. g. 209-8) und muss feststellen, dass bei mir fast täglich zu unterschiedlichen Zeiten der WAN Uplink down ist. The tunnel works OK. 2 days ago · 178 discussions Sophos Firewall: How to get Sophos Connect with Provisioning File and OTP Field 13 days ago Jan 27, 2021 · Hi, we could not download client installers, then sometimes it works again. Please try again later. The eth2 port was setup for the new subnet; however in the Dashboard it shows: eth2 Name ethernet (state) up (link) down I have switch cables and computers to no avail. log is for the VPN connections. So the question is where do i find the gateway events in the Reports section? Hi all, we have 2 UTM320 in HA mode. It seems it has something to do with pattern updates (the time matches exactly every time that happens). X. There will be no disruption to protected endpoints during this period. However, all but one of my interfaces are now showing as DOWN when in fact they Greetings, My xg-210 has an uptime of many days, yet I'm getting constant reports to my mailbox that the gateway has gone down and a minute later has come back up. Jun 26, 2020 · I have an application that was updated and now Sophos is blocking it from running. 1ner Minute wieder eine Verbindung zum Internet hergestellt ist. Feb 1, 2025 · After installing Sophos, the Tasy Java Management System is slow - Discussions - Sophos Endpoint - Sophos Community You can use it to find what is being scanned. Sophos Central Engineering will perform routine maintenance to Sophos Central on Saturday, November 1, 2025, at 13:00 UTC, lasting approximately 6 hours. Obviously this creates challenges in During the HA,When sophos primary is down , And the secondary will be the primary would it take the same IP as the primary sophos or not because i am making the sophos as my firewall facing internet , so my devices will have a route to the primary sophos with its IP to have internet access so if the primary is down , should i do any modification for the static route from my lan to be changed Aug 26, 2021 · Hello, is Sophos Central down? Me and some of my colleage can't login for at least 30 minutes from different szenarios. Is Sophos down? Check real-time Sophos status, official outages, and user reports. 0. Appreciate any comments © 1997-2024 Sophos Ltd. net) the download and upload speed is as good as it should be. If I remove Sophos from the PC, it works perfectly. All tunnels without one goes down. Legal Mar 5, 2021 · We have one XG 125 firewall in the US and one in India, the VPN Connection between both goes down and up every now and then Hello, I am trying to add a second subnetwork to my SOHO Astaro 7. 210. IF i uninstall it, then the speed go back to normal with around 900 mb/s. Almost exactly 1 minute later I get another message saying it is back up. All Rights Reserved. Best regards RanX Disabled anti-replay yesterday afternoon and tunnel was down when I came in this morning. I can confirm that normal When checking this is states that my PPPOE connection is down however it's not and is functioning as normal. Upon further investigation it appears that ping's to my ISP's gateway seem to be failing from within the network (I was unable to test from within XG as there appears to be a bug with the ping diagnostic functionality). Please contact Sophos for further details. Developer driven community for all Sophos Central related API topics. And attach a Server directly to the port. As of Sep 23rd, 10:00am PST, Sophos MacHomeAV can not download update. We receive a down notification and then, almost instantly, receiving an alert that the tunnel is back up. com Jan 9, 2023 · I have a RED that unexpectedly shuts down one of the ports. 4. Erst nachdem ich auf das Interface gehe und dieses einmal kurz down und up schalte laufen die Pings wieder an. Is Sophos Primary Server down? Or do I have other problem for only my Mac? I use MacHomeAV Der Effekt: Ich schalte das RED down, beide Pings gehen weg. 1 MR-1-Build342) setup with Site to Site vpn to a Mikrotik router. 8) it would come back up but after 3 to 5 hours it would go down again. 8. I can see in the log window that the gateway is down. Sep 9, 2022 · I am configuring some IPsec vpn between my client's main office and 10 branch offices. The Gateway status is always in red, indicating it is down: Before The Dashboard page is indicating the State of ETH1 is Up but the Link is Down. 0/22 & 10. Gateway Up/Down Problem Ahmet Bakla over 4 years ago Hello, There is a situation I encountered and I wanted to consult you. com (logging in/raising cases) All Sophos security solutions remain secure and operational. 17 MR-17-Build837) and 2 Fritzbox. Its very hectic and time consuming to manually update the WAN interface again and again. I have another WAN interface with the same ISP, same configuration only differs in IP address but does not have any issues like the one I described. I have tried a mix of global exclusions and local policy exclusions and nothing May 16, 2025 · I need to start an own shell script that close tall tunnels. Thanks Sachin Gurung Team Lead | Sophos Technical Support Knowledge Base | @SophosSupport | Video tutorials Remember to like a post. (the tunnel between office and the admin net ) All work is interrupted . USA zwaedi_01 over 15 years ago Hello Bob, well, I change the WAN MAC from the original vendors mac to someting else (an old mac from an old firewall). Sophos Central backend continues to operate normally, and Sophos MDR can still monitor, detect, and respond to threats within customers’ environments. What might be causing this. Mar 12, 2023 · Sophos keeps sending [WARN-032/33] Internet uplink is down/up emails continuously awab elhassan over 2 years ago Mar 18, 2023 · WAN interface keeps going down every one / two Hours or so days. Is Sophos down? Here you see what is going on. Once I reboot the router, it comes back up. IT Service Status's - live status page shows real-time status, uptime and incident history of IT Service Status system. I disabled HA, factory reset node2, configured ha new but with the same result of shut down node 2 [:S] Newest sachingurung over 9 years ago Hi, Show us a picture of the configuration of the WAN Link Manager settings for individual ISP gateways. It's definitely time to get Sophos Support involved. Aug 24, 2022 · Hi, we have a Sophos XG210, SFOS 19. Is there a way to set the threshold on whatever check is leading to these notifications? Our service provider has Hello, I have some kind of problem with one of the WAN gateways on the Sophos XG Firewall. com Does anyone know a way that I can edit the alerts so I don't get warnings about interfaces that are disconnected? I'm wanting to use Sophos Firewall Manager as I think it's a great tool, but I don't want to get notifications about Interfaces that I 'm not even using. Ich schalte das RED wieder up, kein Ping kommt wieder. Anyone with the same issue? Max. In the Win10 Event Viewer, HitmanPro. The text is either "Interface Port2 Sophos Central Admin down? - Discussions - Sophos Endpoint - Sophos Community Sophos Endpoint requires membership for participation - click to join Thread Info State Not Answered +2 person also asked thispeople also asked this Locked Locked Replies 18 replies 59484 views Suggested Hallo, ich verfolge nun schon seit einiger Zeit die E-Mail LogFiles meiner UTM (9. X (we are migrating to all class A), and SAP 10. There is 4 vpn tunnels (or separate address pairs), It mostly works fine, but every other day one tunnel goes down. 0/24 is down. Back to Sign In Anyone else? Jul 26, 2021 · Dear community, we just switched from UTM to XG. If a post (on a question thread) solves your question use the 'This Apr 10, 2023 · Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos Community | Product Documentation | Sophos Techvids | SMS If a post solves your question please use the ' Verify Answer ' button. The port was previously connected directly to a device, currently we put a switch between RED and the device. You need to run those commands on Advanced Shell (5 - 3) On both Appliances. I would suggest opening a support case investigation for both issues to get it concluded. If I just create a WAN2 (without any cable connection), my Internet goes down (no internet Feb 1, 2025 · Do you know if the "Aggressive threat detection" setting is turned on in Sophos Central? You can find this setting by using the following navigation: - Go to "Account Details" from the drop-down menu at the top right - Select "Account Preferences" from the left side. I am using 4 Interfaces 1 WAN, 2 LAN and 1 DMZ. A power cord reboot seems to have resolved the issue, at least temporarily. Jun 11, 2023 · I'm using a SG135 rev2 with Sophos XG Home installed on it. In XG Advanced Shell, /log/strongswan. In Standard/Split - If tunnel goes Jul 30, 2024 · The alert email looks like "*ALERT* Sophos Firewall "X111039#######" - Gateway 'T-mobile WAN' is Down. I wanted to show the logs for the last 7 days to the isp but I cant find where the gateway information is in the Reports Section. I received: Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. But when I am downloading a file on Aug 16, 2019 · I just checked loading www. When I look at my SYSTEM events in the Log Viewer and filter for 'Interface Up/Down' I see frequent pairs of ID 17813 messages. Even reverting Port 2 to unbound, I still have no Internet. I was able to go through the very detailed logs that UTM had, located the specific log entry with more detail on the nature of Jun 11, 2025 · Log a Support Case | Sophos Service Guide Best Practices – Support Case | Security Advisories Compare Sophos next-gen Firewall | Fortune Favors the prepared Sophos Community | Product Documentation | Sophos Techvids | SMS If a post solves your question please use the ' Verify Answer ' button. How can Impacted services include: Applications that use Sophos ID for Single Sign On, including Sophos Central, Partner Portal Dashboards, Sophos Community (logging in), Support. There Oct 10, 2010 · This is an auto-generated message from Sophos Monitoring Tool to inform the IPSec Connection status change. Email message like this: Dear Administrator, You are receiving this auto-generated message from Sophos Notification System to inform Change in Gateway Status. We set a site-to-site VPN tunnel to SAP with the parameters they gave us. exe. For further information and status updates, please . com and it took 13 seconds to load the page. There are 2 Active Passive devices. Feb 1, 2025 · Hello, We got a dedicated optical fiber 1gb Down/up . After creating Port 2 as WAN and connecting a cable on it, I received an email notification with the message: "Gateway 'WAN2' is Up" However, after few seconds my Internet goes down. Applications that use Sophos ID for Single Sign On, including Sophos Central, Partner Portal Dashboards, Sophos Community (logging in), Support. Furthermore, you could enable strongswan debug mode to get more information in strongswan. 153. Mar 8, 2023 · My WAN has been down for hours but the DDNS logs show the updates are successful. Gateway: Internet Gateway IP address: xxx. xxx. May 13, 2021 · I am receiving email alerts daily from my Sophos XG115 hardware device that the Gateway 'DHCP_Port2_GW' is Down. I'd like to be able to remotely reboot the RED without having to wait for someone to physically unplug it. 112. 8 in Failover Rules. log for the event Jan 10, 2024 · This is Our Furewall detais Model XGS87 WAN Link goes down Every 10 to 15 minutes It is installed on a dedicated Intel Hardware Current Network Setup - 1. 100. But when the main (Active) interface goes down, the Standby Interface is not working. Login to Central is also not working. 103 on my ASG220 since it's been available, without issue. The firewall is successfully connected to the provider (german Telekom) via pppoe. Any ideas how I can troubleshoot this Jul 28, 2023 · Hi, I'm currently having Internet bandwidth issues when my network traffic goes through Sophos XG firewall. I resorted to rebooting the ASG via the front panel, and it came back up just fine. May 21, 2022 · Heres my health check settings: Problem is when I pull my WAN1 cable, the WAN link monitoring takes it down and the Gateway monitoring registers the 10. We have 14 tunnels within the connection between office and our hosting company. 1 MR-1-Build365) to replace an old Zyxel Usg 300 and in the peripheral offices there are 8 Sophos XG85 (SFOS 17. Real-time problems and outages for Sophos. Can this be done via SSH or some Sep 7, 2013 · Hi Our company was acquired and I am looking for the best way to shut down Sophos Mobile Control server and decomission all the devices. Zu sehen bekomme ich das nur in meinen Mails, wo ich sehe, dass die E-Mails mit "Internet Jul 29, 2024 · I have a Sophos XGS107 (SFOS 20. There's something I'm not asking and I can't think of what it might be. But you need to verify, both appliance are simultaneously wired. But, after some hours the tunnel goes down (I don´t know if Jul 29, 2017 · I keep getting "Gateway Came Up" notices from XG for the WAN port. WAN connection is working, but the dashboard constantly displays the warning "IPV4 Default GW down" This false message is annoying; Any idea, what causes this message and how to get rid of it, is appreciated. IPSec Connection xxxx between 10. So all batch jobs hang for many hours on weekend and over night . I recall something similar happening with UTM, which I used before XG. eppw cs5j jmi t1jtnp smr 3ea rnknr0a5 mzt0 tbr wj

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